Frequently Asked Questions
Servo IT Solutions ("Servo") offers remote support for our applications using TeamViewer remote support software.
The remote maintenance software "TeamViewer" enables our support staff to see your screen and/or to control your computer remotely to offer precise assistance.
TEAMVIEWER LIABILITY DISCLAIMER
Servo does not accept any liability for data or software that is lost, corrupted, deleted or altered prior to, during or after the remote session.
Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence. Servo accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.
By providing your TeamViewer ID and/or password, you hereby confirm your acceptance of the terms of this disclaimer and give consent to allow the Servo support team member control of your computer. Please note that the service is only available during our business hours (or 24/7 for those with upgraded technical support plans) and subject to prior arrangement by telephone with our support staff.
- The advisor cannot access your computer without your express consent.
- The advisor cannot collaborate with you without your express consent.
- No third-party programs other than Servo software solutions or Servo partner software will be installed on your computer without prior discussion and your express permission
Data will not be removed from your computer unnoticed and without authorization
The custom link provided ensures that you will be connected to a Servo support staff member.
Every TeamViewer session is encoded with a 1024bit RSA Private/public Key Exchange and 256 Bit AES system.
Please find detailed information about the security of TeamViewer here.
You can end the session at any given time.