Servo IT Solutions Technical Support Ticket System

Chronos Time Management System (68)

FAQs about Chronos Time Management System

Back-end (15)

Time Capturing Module (2)

How to Enable Chronos QR Time Generator Interface per Workstation?

How to Install the Fingerprint Scanner?

Edesia Banquet System (320)

FAQs about Edesia Banquet System

Banquet Event Order (BEO) (2)

Central Control (11)

Invoicing (10)

Misc (5)

Printing (4)

Reservation (5)

Room Reservation (1)

How to Post Partial Goods Issuance?

How to Post Payment for City Ledger Account?

How to Use Traces in Edesia?

How to View Past Events?

Employee Portal (38)

FAQs about Employees Portal (E-Portal)

Managers (3)

How to File a Failure to Swipe (FTS) Report?

How to File a Leave Request?

How to Scan QR Code to Log Time In and Out?

How to View Payslips?

How to View the FTS List?

General Information (7)

Link for manuals, issue-writing guidelines, etc

How to Create and Print a WiFi Voucher using UniFi Controller Software?

How to Effectively Report an Issue?

How to generate an app password to use your Gmail account?

How to Generate PayPal's API Key?

Matrix of Registrations

Hermes Accounting System (5140)

FAQs about Hermes Accounting System (including Inventory Management and Payroll System)

Bookkeeping (35)

Fixed Assets (9)

Maia Payroll System (24)

PO & Inventory Module (23)

How to Add a Department?

How to Add a Hermes Database?

How to Add a New Supplier/Customer?

How to Attach Files in Transactions?

How to Create a New User Account?

Hospitality TV Backend (1)

FAQs about Hospitality TV Backend

How to change a theme in Hospitality TV?

iKeep Housekeeping Module (22)

FAQs about iKeep Housekeeping Module

How to Block Rooms for OOO & OOS?

How to Charge Items to a Room?

How to Configure the Printer for iKeep?

How to Deduct Items from the Inventory?

How to Mark a Room as Occupied Clean, Do Not Disturb, or Refused Service?

iServe F&B POS System (83)

FAQs about iServe F&B POS System and Back Office

Back Office (16)

POS System (21)

Printer (4)

How to Void a Collection Receipt?

Network and Hardware (2)

FAQs about the Firewall, Workstations, WiFi and other hardware related concerns.

How to Access the Unifi Portal to Create WiFi Vouchers?

UniFi Access Point Status

Pre-Installation (432)

FAQs about accomplishing the Pre-Installation Briefer

Chronos Time Management System (1)

Edesia Banquet System (1)

Hermes Accounting System (3)

iServe F&B POS System (1)

Maia Payroll System (1)

Miscellaneous (1)

Xenia Front Office System (2)

Package A - Xenia

Package B - Xenia and iServe

Package C1 - Xenia, iServe, and Hermes (Bookkeeping)

Package C2 - Xenia, iServe, and Hermes (Bookkeeping & Inventory)

Package C3 - Xenia, iServe, Hermes (Bookkeeping & Inventory), and Edesia

Servo Firewall System by PfSense (8)

Basic Configuration and Troubleshooting of Servo Firewall System by PfSense

How to bypass Firewall Captive Portal page via Device MAC Address

How to configure Email Notifications on pFsense

How to Generate and Print Wi-Fi Vouchers

How to Install OpenVPN Client and connect to a pre configured OpenVPN Server

How to Limit Bandwidth usage per PC

Support Site User Account (3)

FAQs on how to register, reset a password and use our support site.

How to Register a User Account

How to Reset User Account Password

How to use your Registered User Account

Xenia Front Office System (1568)

FAQs about Xenia Front Office System

Check-In (4)

Check-out (5)

City Ledger (3)

Declare New Day & Reporting (1)

Group Management Module (2)

Guest Management Module (17)

Keycard Integration (3)

Manage Rates (4)

Managerial Modules (33)

Online Check-In (9)

Reservations (5)

Room Posting (12)

Rooms Management (10)

WiFi Integration (1)

Xenia Computations (2)

How to Remove File Attachments?

How to Upload File Attachments to a Group Reservation in Xenia?

How to Upload File Attachments to a Single Room Reservation in Xenia?

How to Upload Modified Reports to Xenia Front Office System?

How to Use the File Attachments Window?

Frequently Asked Questions